Terms of use & Policies

Ordering from®ZTEC Medical

We will provide a formal, written price quotation confirming an informal verbal or emailed price. This can be communicated by email, fax, or postal mail at(info@ztecmedical.com). Due to the nature of our business, all equipment quoted is subject to availability and/or prior sale.

^®ZTEC Medical also works with customers who have medical equipment available for trade-in. Ask your ^®ZTEC Medical sales representative about this option.

When you are ready to order, please contact us to confirm current prices, payment arrangement, availability, and delivery time of your medical equipment or accessories. Whenever possible, we request a hard copy purchase order to ensure that your order is processed properly.

Warranty Protection

This warranty is given in place of all other warranties, expressed or implied. No statement or claim about the product by an employee, agent, or dealer of ^®ZTEC Medical shall constitute a warranty by ^®ZTEC Medical or give rise to any liability or obligation of ^®ZTEC Medical.

^®ZTEC Medical Inc. Warranties its equipment to be free of defects in materials and workmanship under normal use and with appropriate maintenance. Length of warranty varies from product to product, please ask your ^®ZTEC Medical representative for specific warranty coverage. For plastics, rubber or other expendable items, ^®ZTEC Medical warrants only that such parts will be free of defects in materials and workmanship at the time of purchase.

We will repair or replace any defective item or parts covered under the warranty that are returned to us within the warranty period. The following information is required: RMA number (call ZtecMedical to obtain), a letter stating the problem, serial number, and copy of invoice or, in lieu of invoice, the purchaser’s name, date of purchase, phone number and address.

Equipment that has been damaged is excluded from this warranty and will be repaired for a fee. Please contact your freight company to submit any claims for shipping damage.

Please do not have your equipment repaired by a third party without prior written authorization. Doing so may void your original warranty.

Extended Warranty Available

In some areas, where we have properly trained, certified, and equipped Authorized Service Representatives, we may be able to offer you an Extended Warranty for your equipment. Upon expiration of our warranty, you may obtain preventive maintenance and repairs from the original manufacturer or from any organization of your choice.

Return Policy

A Customer Service Representative must authorize all returns and issue an RMA number (Return Merchandise Authorization). The following information should be available:

• Reason for return
• Product model number and quantity
• Customer name and copy of sales order or invoice

Eligibility

• Requests for returns due to customer error will only be accepted 30 days after original shipment date (a 40% or more restocking fee will be charged).
• Merchandise must be properly packaged in the original shipping carton, if possible, to avoid freight damage. Credit will not be given for items damaged due to improper packaging or freight damage.
• Customers must obtain an RMA number from a^®ZTEC Medical representative and display this number on the outside of the package.
• ^®ZTEC Medical reserves the right to determine in its sole discretion whether an item will be accepted: as a warranty return, for quality issues, or as damaged goods.

Charges & Handling of Credits

• All returns, regardless of whether the returns are determined to be legitimate, are subject to a handling/restocking fee of 40% of the sale price of the item.
• All returns are subject to inspection to determine condition of merchandise prior to issuance of credit.
• An additional fee of 20% of the original sale price will be charged for returned items that contain customer markings, stickers, or require repackaging to be returned to saleable condition.
• Freight/shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped pre-paid freight (collect shipments will be refused).

Legal Disclosures

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to our Privacy Policy& Terms

We will ask for your consent before using information for a purpose other than those that are set out in this privacy policy.

We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will post them here.

Listing Disclaimer
Stock & Inventory

^®ZTEC Medical lists popular medical and surgical equipment in the marketplace. Our factory new items are usually available and in stock. Because of frequent changes in supply and demand, the current inventory of used and refurbished items are evaluated on a quote-by-quote basis. Our staff will check ^®ZTEC Medical inventory as well as availability from other industry partners. If the specific item you request is not in stock or available we will quote a suitable replacement for the item.

Product Information

Items listed on the website are for informational purposes only. Although we intend to keep up to date information, occasionally information that needs to be updated will remain on the site. The product description is not intended to match the exact configuration and options that will be quoted by your sales representative. Please base your purchasing decision on specific information you receive from your sales representative.

Pictures

The picture shown is a representation of the product, not the actual product in stock. If you would like an actual picture of the product please arrange this with your sales representative.

Terms of use

This website (“Web Site”) is offered to you by ^®ZTEC Medical; in our Centre, at International House, 24 Holborn Viaduct, City Of London, postcode EC1A 2BN.

United Kingdom The following Terms of Use governs your access and use of this Web Site. Also, specific terms and conditions may apply to specific content, data, materials, or information contained on or available through this Web Site (the “Content”) and to specific content, data, materials, or information you may upload, submit and/or publish to the Web Site (“User Content”) or transactions concluded through this Web Site. Such specific terms may be in addition to these Terms of Use or, where and then only to the extent expressly specified, may supersede these Terms of Use.

Acceptance of Terms of Use

By accessing or using this Web Site you agree to be legally bound by the Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this Web Site. If you do NOT agree to all of these terms, you should NOT access or use this Web Site.

Modification of Terms

These Terms of Use may be amended by ^®ZTEC Medical at any time. Such amended Terms of Use shall be effective upon posting. By continuing to access or use the Web Site after such posting, you will be deemed to have accepted such amendments. You are advised to regularly review any applicable terms and conditions. Other ^®ZTEC Medical web sites may have their own terms of use which apply to such web sites.

^®ZTEC Medical reserves the right to discontinue or make changes or updates with respect to the Web Site or the Content of the Web Site at any time without notice.^®ZTEC Medicalreserves the right to restrict, refuse or terminate access of any person to the Web Site or any part thereof effective immediately without notice at any time and for any reason whatsoever at its sole discretion

Privacy Policy

Personal information provided or collected through or in connection with this Web Site shall only be used in accordance with ^®ZTEC Medical’ Privacy Policy and these Terms of Use are subject to the Privacy Policy as posted on this Web Site.

Disclaimers

ALL INFORMATION (INCLUDING, WITHOUT LIMITATION, TEXT, IMAGES, GRAPHICS, LINKS, AND OTHER MATERIALS) ON THE WEB SITE IS PROVIDED “AS IS” AND “AS AVAILABLE”. ^®ZTEC Medical AND ITS SUBSIDIARIES, AFFILIATES, PARTNERS, LICENSORS, BRAND LICENSEES AND SUPPLIERS HEREBY EXPRESSLY DISCLAIM TO EXTENT PERMITTED BY LAW ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS WEB SITE, THE CONTENT OR USER CONTENT. Neither ^®ZTEC Medical nor its subsidiaries, affiliates, partners, licensors, brand licensees and suppliers warrants or makes any representations that (i) the Web Site will meet your requirements, (ii) the Web Site will be uninterrupted, timely, secure, or error free, or (iii) the results that may be obtained from the use of the Web Site (including any information and materials on this Web Site) will be correct, complete, accurate, reliable, or otherwise meet your requirements.

This is a public web site. You should have no expectation of confidentiality with respect to any User Content you may submit on this Web Site. Do not submit confidential information here.

^®ZTEC Medical and its subsidiaries, affiliates, partners, licensors, brand licensees and suppliers shall have no liability for interruptions or omissions in Internet, network or hosting services and do not warrant that the Web Site or the services which make this Web Site available or electronic communications sent by ^®ZTEC Medicalare free from viruses or any other harmful elements.

Any material downloaded or otherwise obtained through the use of this Web Site is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Registration

Accessing certain areas of the Web Site and using certain functions or features of the Web Site may require you to register as a contributor. This registration is free of charge.

When you register, you must choose a unique user name or “handle” and password and you must provide a unique, valid, current and verifiable e-mail address. Duplicate user names and e-mail addresses are not allowed, so if the name or address you enter is already in use, you will be prompted to choose another one. We will send you confirmation e-mail with your registered information. In the event that delivery of such information fails for any reason, your access or use of areas, functions or features requiring such registration may be refused or terminated. You will promptly update your registration to keep it accurate and current. You are solely responsible for maintaining the confidentiality of your password. We reserve the right to change your username or delete your submitted content to the Web Site or refuse or cancel your registration if you choose a user name that, in our sole discretion, is obscene, indecent, abusive or otherwise improper. You are also solely responsible for restricting access to your computer(s). You agree to accept responsibility for all activities occurring under your account, user name, and/or password that are due to your conduct, inaction, or negligence. If you become aware of any suspicious or unauthorized conduct concerning your account, user name and/or password, you agree to contact us immediately by e-mail at info@ztecmedical.com. We may, at our own discretion, bar registration from any specific e-mail service or ISP.

Contributor

By submitting any User Content to the Web Site, you agree that the material will be proper, constructive and relevant and will not contain any item that may be unlawful or otherwise unfit for publication, including but not limited to items that (1) may be defamatory or injurious to another person or entity, (2) may cause harm to any person or property or otherwise defame or harass any person or organization, (3) may violate any legal rights of any person (including right to privacy or publicity), (4) are pornographic, obscene, profane, vulgar, indecent, or threatening, (5) are culturally, ethnically, or otherwise objectionable, or (6) suggest or encourage any illegal activity.

You will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material. You also shall not transmit chain letters, pyramid schemes, surveys and solicitations through the Web Site. You shall also not forge headers or manipulate identifies or other data in order to disguise the origin of any Content and/or User Content transmitted through our Web Site or to manipulate your presence on the Web Site. You shall not interfere with or disrupt our sites, servers or networks or take any action that imposes an unreasonably or disproportionately large load on our infrastructure.

You affirm, represent and warrant that the User Content submitted to the Web Site does not infringe any proprietary right of another, such as but not limited to copyright, trademark or patent, or any confidentiality obligation.

You acknowledge and agree that any of your ideas, submissions or discussions or any other User Content provided by you within the Web Site that is not the subject of intellectual property right protection may be used by any other contributor without compensation or attribution.

You hereby grant to ^®ZTEC Medical, its subsidiaries, affiliates, brand licensees and other partners a worldwide, irrevocable, royalty free, non-exclusive, sublicense able and transferable license to use, reproduce, prepare derivative works of, distribute, publicly perform, publicly display, transmit and publish User Content provided by you, on this Web Site or any other ^®ZTEC Medical web site or in other ^®ZTEC Medical marketing or public relations materials in any and all media.

You shall be solely responsible for your own User Content and the consequences of posting submitting and/or publishing it.^®ZTEC Medicalmay, but is not obligated to, review and monitor, before and/or after submitting User Content. However, you acknowledge that it is impossible for us to monitor or review all User Content. Without limitation, ^®ZTEC Medical, its subsidiaries, affiliates, partners, licensors, brand licensees and suppliers will not and cannot be held responsible for the accuracy, completeness, quality or validity of User Content posted by third parties on the Web Site.

^®ZTEC Medical does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and ^®ZTEC Medicalexpressly disclaims any and all liability in connection with User Content.

^®ZTEC Medical has the sole right and ability to edit and/or remove messages or any other User Content which are objectionable, improper or otherwise in breach of these Terms of Use for any reason at any time without notice or consent and at its sole discretion. Any user who believes that submitted User Content is objectionable or improper is encouraged to contact ^®ZTEC Medical immediately by e-mail atinfo@ztecmecal.com. Upon receipt of such notification, we will make reasonable efforts to take such action, as we deem necessary within a reasonable period of time. Since this is a manual process, you are advised that we may not be able to remove or edit particular User Content immediately.

Limitation of Liability

IN NO EVENT SHALL ^®ZTEC Medical OR ANY OF ITS SUBSIDIARIES, AFFILIATES, PARTNERS, LICENSORS, BRAND LICENSEES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL OR OTHER DAMAGES RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE ACCESS, USE OF, OR INABILITY TO ACCESS OR USE THIS WEB SITE, THE CONTENT OR THE USER CONTENT, EVEN IF ^®ZTEC Medical HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT TO THE EXTENT SUCH DAMAGES ARISE AS A RESULT OF FRAUD OR FRAUDULENT MISREPRESENTATION ON THE PART OF ^®ZTEC Medical.

If you live in a country or state that does not allow any of the foregoing exclusions or limitations of liability or any of the disclaimers of warranties, such exclusions or limitations will not apply to you but only to the extent such exclusions or limitations are not allowed. In such case, such exclusions or limitations shall be limited to the greatest extent permitted by applicable law.

Third Party Content/Software

Any software made available for downloading from or through this Web Site is licensed subject to the terms of any applicable license agreement. Except as set forth in the applicable license agreement, the software is made available for use by end users only and any further copying, reproduction or redistribution of the software is expressly prohibited. WARRANTIES, IF ANY, WITH RESPECT TO SUCH SOFTWARE SHALL ONLY APPLY AS EXPRESSLY SET FORTH IN THE APPLICABLE LICENSE AGREEMENT.^®ZTEC MedicalHEREBY EXPRESSLY DISCLAIMS ALL FURTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT WITH RESPECT TO THE SOFTWARE.

Copyright and Trademarks

Copyright and all other proprietary rights in Content provided by ^®ZTEC Medical, its affiliates, subsidiaries, brand licensees and/or other partners, the software to operate and publish the Web Site, the compilation of data on the Web Site, and the order, sequence and arrangement of this Web Site, all belong to ^®ZTEC Medicalor its brand licensees, other partners or licensors. All rights in the Content not expressly granted herein are reserved.

^®ZTEC Medical is a registered trademark of ^®ZTECMedical Export/Import LTDA

^®ZTEC Medicaland all other registered trademarks of ^®ZTEC Medicaland its affiliates are important assets of the company. Proper use of these trademarks is important and you should follow the instructions of ^®ZTEC Medicalwhen referencing our company’ products and services. Find more information at www.ztecmedical.com.

The use and registration of the ^®ZTEC Medical name is exclusively reserved to our company. You may not register nor use a company name, statutory name, trade name, domain name or other name, indication or description, of which the ^®ZTEC Medical name or any name similar thereto or any name which consists of a part of the ^®ZTEC Medicalname forms part nor shall it include any other registered trademark owned by ^®ZTEC Medical.

Proprietary Rights in the Web Site

This Web Site is public by nature and any information submitted on it shall be deemed non-confidential. You acknowledge that any submitting of any inventions embodied in any User Content provided by you shall constitute a “publication” of such invention under applicable patent laws.

You acknowledge that any User Content submitted and/or discussed on the Web Site may be the subject of patents, copyrights, trademarks and other intellectual property rights of ^®ZTEC Medical, its subsidiaries, affiliates, brand licensees, other partners or third parties. If you consider exploiting any ideas, proposals, suggestions, or solutions or other User Content submitted to the Web Site, you are responsible to undertake appropriate intellectual property clearance before engaging in any exploitative conduct.

U.S. Copyright Infringement Claims

If you know or suspect that any of the materials on this Web Site (including but not limited to materials posted on the Forum) have been used or copied in a way that constitutes copyright infringement, please send notice to ^®ZTEC Medical’ designated agent identified below. According to the U.S. Digital Millennium Copyright Act, 17 U.S.C. Sec. 512(c)(3), your notice must comply with the following requirements:

• A physical or electronic signature of the copyright owner or person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
• Information reasonably sufficient to permit us to contact you, such as address, telephone number, and, if available, an electronic mail address at which you may be contacted;
• A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Indemnification and Release

You agree to indemnify and hold harmless ^®ZTEC Medical, its subsidiaries, affiliates, brand licensees, other partners and suppliers and each of their respective officers, directors, employees, shareholders, legal representatives, agents, successors and assigns, from and against any damages, liabilities, costs and expenses (including reasonable attorneys’ and professionals’ fees and litigation costs) that arise out of the posting, content, or transmission of any message, data, material or any other User Content you submit on the Web Site or any violation of these Terms of Use by you. In the event of any complaint or legal action arising from any message, or any other User Content posted by you, ^®ZTEC Medical reserves the right to reveal your identity and any other information Philips may have about you.
If you have a dispute with one or more users, you release ^®ZTEC Medical, its subsidiaries, affiliates, partners and suppliers, and each of their respective officers, directors, employees, shareholders, legal representatives, agents, successors and assigns from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Shut-Down of Site

We have the sole right to shut down the Web Site or any part thereof for any reason at any time without notice or consent. We will have no responsibility or liability for failure to store or delete any Content and/or User Content submitted to the Web Site.

Safe Harbor’ Statement under the Private Securities Litigation Reform Act of 1995

The information on this website may contain certain forward-looking statements with respect to the financial condition, results of operations and business of ^®ZTEC Medicaland certain of the plans and objectives of ^®ZTEC Medical with respect to these items. We caution readers that no forward-looking statement is a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking statements. Examples of forward-looking statements include the statements we have made about our strategy, estimates of sales growth, future EBITA and cost savings, future developments in our organic business as well as the benefit of future acquisitions, and our capital position. By their nature, forward-looking statements involve risk and uncertainty because they relate to future events and circumstances and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements. The forward looking statements are subject to, among other things, domestic and global economic and business conditions, the successful implementation of our strategy, our ability to identify and complete successful acquisitions and to integrate those acquisitions into our business, consumer preferences with respect to our existing and new products, our ability to develop and market new products, our ability to realize the benefits of this strategy , the policies and actions of governmental and regulatory authorities, changes in legislation, and the impact of competition – a number of which factors are beyond our control. As a result, our actual future results may differ materially from the plans, goals, and expectations set forth in such forward-looking statements. Additional risks and factors are identified in our documents filed with or furnished to the U.S. Securities and Exchange Commission (the “SEC”) including in our most recent Annual Report on Form 20-F, which is available on the SEC’s website atwww.sec.gov. Any forward-looking statements made by or on our behalf speak only as of the date they are made. We do not undertake to update forward-looking statements to reflect any changes in expectations with regard thereto or any changes in events, conditions or circumstances on which any such statement is based. The reader should, however, consult any additional disclosures that we have made or may make in documents we have filed or may file with the SEC.

Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. You agree to the non-exclusive jurisdiction of the courts in the United Kingdom for any disputes, claim or cause of action arising out of, or relating to or in connection with these Terms of Use or your use of this Web Site, including any disputes relating to the existence or validity of these Terms of Use, provided that you agree to submit any such disputes, claims or causes of action exclusively to the courts of the United Kingdom.

Severability

If any provision of these Terms of Use is held to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall be enforced.

No Waiver

No failure on the part of ^®ZTEC Medicalto enforce any part of these Terms of Use shall constitute a waiver of any of ^®ZTEC Medical’ rights under these Terms of Use, whether for past or future actions on the part of any person. Neither the receipt of any funds by ^®ZTEC Medicalnor the reliance of any person on ^®ZTEC Medical’ actions shall be deemed to constitute a waiver of any part of these Terms of Use. Only a specific, written waiver signed by an authorized representative of ^®ZTEC Medical shall have any legal effect whatsoever.

Headings

The headings of the sections of the Terms of Use are inserted for convenience only and shall not constitute a part here of or affect in any way the meaning or interpretation of the Terms of Use.

How to contact us

Contact us about ZtecMedical privacy notice website at(info@ztecmedical.com)